Terms & Conditions
We accept payment by all major credit / debit cards, PayPal, cheque, and direct bank transfer. Please note that we cannot ship any goods until payment has cleared in full, and please allow up to five working days for cheque payments to clear before we can dispatch. Thirty day credit facilities can be arranged only for bona fide government, local authority and educational purchasers.
Subject to stock availability, most orders will be dispatched within one working day. We aim to ensure that all orders are dispatched within two working days of order. In the event an item is out of stock we will contact you to advise of a new delivery date, or an alternative where applicable. Most orders are shipped by courier and are insured against loss or damage until signed for by you. It is important to inspect the items for damage before you sign for delivery. Delivery is generally by next day courier service but please allow up seven working days for delivery. Whilst we do everything possible to expedite the processing of your order, if delivery is time-critical we recommend you contact us prior to ordering to ensure we can meet your requirements.
Please note that the carriage cost quoted applies to UK mainland addresses only and excludes some Scottish addresses. Scottish highland and offshore addresses maybe subject to a surcharge, as imposed on us by our couriers. If you are in Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, Scottish Highlands & Islands or any other offshore location, please email or call us on 0113 8800138 before ordering, to confirm carriage costs. Please note that we will do our utmost to keep any surcharges to a minimum and absorb some of the cost where possible.
We cannot warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods are not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods we will contact you to arrange alternatives or cancellation where applicable. All prices quoted include VAT at the current rate of 20%. All goods remain the property of Soundsavers until paid for in full.
Prices and manufacturers specifications are subject to change without notice and are as shown on our website at the time of ordering, which overrides any printed or other marketing literature.
In the event of failure or unsuitability of any item purchased the following will apply:
- Items defective on arrival (DOA): If an item proves to be faulty on delivery or within seven days of delivery we will send a replacement within two working days (if in stock) and arrange collection at our cost of the defective item.
- Items defective within three months of purchase: Items faulty within ninety days of purchase will be collected at our cost and repaired or replaced. We will endeavour to carry out the repair within ten working days, at the discretion of ourselves or the manufacturer.
- Items defective within warranty period: If an item proves to be faulty after ninety days, you are responsible for returning the item to us. We will repair or replace at our discretion, and aim to return to you within seven days.
- Items returned under fourteen day satisfaction guarantee: Items purchased in error, or found to be unsuitable may be returned within fourteen days of delivery for credit or refund, provided they are returned in 'as new' condition, complete and with original packaging. You are responsible for the cost of return carriage.
If you are unable to send any item back to us, we can collect for a nominal charge of £15 per box for items weighing less than 30Kg. Items weighing more than 30Kg maybe subject to a surcharge as imposed on us by our couriers.
For any of the above circumstances, our returns form must be completed and a returns authorisation number issued before we can proceed. Once a returns authorisation number has been issued, the item must be returned to us within 30 days or the return authorisation will no longer be valid and a new returns request will need to be raised by the customer.
If we have collected any item which proves not be faulty, then the customer shall be liable to pay for the uplift and delivery charge. If we have arranged any collection from a customer, and the customer is not present at the agreed time then we will either charge a £15 journey fee (charged to us by our courier), or ask that the item be returned by the customer directly.
In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale. Any claims for damage, and mis-shipping must be made within seven days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979. You are responsible for ensuring safe delivery of the returned item. In the case of a refund (when the sale has been cancelled) we will refund the full amount paid, including standard shipping costs. We will charge a collection fee of £15 per box if the customer cannot return the goods themselves (additional charges may apply to boxes weighing over 30kg). These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We do not pass on ANY customer's personal details to any other company or organisation for any reason. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. If you wish to be removed from the list simply reply to it with "unsubscribe" in the subject. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.